Support
Need a hand? Email support@kiddotots.com and tell us which device you're using. We usually reply within two working days.
Join the beta
KiddoTots is being tested on iPhone and iPad through Apple's TestFlight. To join, email support@kiddotots.com with the email address you use for your Apple account. We'll send an invitation; then install the free TestFlight app and tap the invitation link. Android testing is coming later.
During the beta every age group has one free lesson. Testers may be offered a test subscription, which doesn't charge any money.
Common questions
How do I set up KiddoTots for my child?
Open the app and tap Grown-ups. Choose a family passcode (at least 6 characters), add your child with a nickname and age group, then tap Start child mode on this device. Your child picks a learning buddy and they're ready to go.
How does my child get out of child mode?
Leaving child mode, changing settings and seeing progress all need the family passcode. Tap the lock button at the top of the map.
I forgot the family passcode.
For safety, the passcode can't be reset in the app during the beta. Email us from the address you'd like us to reply to and we'll help you start again.
There's no sound.
Check the speaker button at the top of the lesson, your device's volume, and (on iPhone) the silent switch. In the grown-ups settings, make sure the buddy's voice isn't set to off. Every line also appears as a caption, so lessons still work without sound.
Can my child use the microphone?
Only if you turn it on in the grown-ups settings. Your child then presses and holds the microphone button to answer out loud. They can always tap an answer instead.
How do I limit screen time?
In the grown-ups settings, choose a session length. When time is up, the buddy finishes the current question and suggests a break. A new session needs the passcode.
How do I delete my child's information?
In the app, go to Grown-ups, choose the child and tap Delete profile. To delete your whole family account, email privacy@kiddotots.com. See our privacy policy for details.
How do subscriptions work?
One family subscription unlocks every lesson for all your children. It's bought in the grown-ups area through the App Store or Google Play, and you can cancel any time in your store account settings. Children never see prices or purchase buttons.
Report a problem
If something looks wrong, or your child sees something they shouldn't, email support@kiddotots.com with what happened and roughly when. TestFlight testers can also take a screenshot in the app to send feedback.